Wrapped WishesMade especially for you.
As each item is handmade and many are personalised, we cannot accept returns for change of mind.
Eligible issues
If an item arrives damaged or is incorrect, please contact us within 48 hours of delivery with your order reference, clear photographs of the item and packaging, and a short description of the issue.
Record your unboxing
For the quickest review of a damage claim, we strongly recommend recording one continuous unboxing video from the sealed outer package through to the product. This helps us verify the condition of the parcel and resolve genuine transit-damage issues fairly.
Resolution
After review, we may offer an appropriate replacement, repair, store credit or refund. The resolution depends on the item, evidence provided and availability of materials. If no unboxing video is available, we may request other supporting evidence.
Not eligible
Returns or refunds are not available for change of mind, colour differences caused by screen settings, normal handmade variation, or issues reported after the 48-hour window.
How to contact us
Message us on WhatsApp and include your order reference. Please do not send an item back unless we have confirmed the return instructions.